파라다이스 스파 도고

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Use guide

Paradise Spa would like to make full preparation to provide convenience and service to customers. We will make our best effort to take maximum measures under the principle of accommodating all customers who desire to use facility.

We proceed entrance by order of arrival into spa, not setting a limit to customers who purchased ticket already(online, social commerce, company special marketing, using voucher, gift certificate) and general on-site purchasing customers(credit card discount, region discount, free pass)

In case of lots of guests on a specific day(holidays, weekends), unavoidable actions such as delayed entrance or limited entrance may be taken. Also, bringing food, umbrella(parasol), mat, tent(shade canopy), chair(portable/for leisure), cart(wagon), stroller, flippers or pets is prohibited for maintaining safe and clean environment.

We request for your tolerance because we check the guests’ bags at the gate.

  • Wearing aqua shoes is permitted. (However, aqua shoes with heels, slipper or sandals are not permitted.)
  • Weaning food for baby is permitted. Powdered formula, baby porridge, fruits put in the container after removing seed and peel or meal for patients is permitted.)
  • Prohibited foods: Snacks, Gimbap, Rice ball, Fried tofu rice ball, bread, sandwich, potato, sweet potato, eggs, corn, quail egg, canned beverage, alcoholic beverage
  • Anything made of glass is prohibited. (Only plastic or silicon material is permitted.)
  • We provide keeping service for food. If you don’t reclaim the food on the day, the food will be discarded on the next day, so please reclaim the food on the same day.
  • Storage period of storage products and lost article is 1 week and after then, the products will be discarded later.

“ We ask for understanding of guests who use Paradise Spa Dogo’s facilities. Thank you.”

  1. Purchasing admission ticket

    Purchasing admission ticket at Ticket Office on the 1st floor (2nd floor during weekdays in low season), Issuing key number ticket per ticket/guest
    Unmanned ticket machine On-line purchasers check issue number(ex : GD_12160) at on-site unmanned ticket machine and print the ticket

  2. Entrance gate

    Showing admission ticket at the entrance gate on the 2nd floor and keeping ticket for guests

  3. Shoes depository

    Keeping shoes in the shoes depository with same key number,
    entrance to locker room with having shoes depository key

  4. Locker room

    Keeping clothes in the locker with same key of shoes depository Move to spa after short shower

  5. Using Paradise Spa

    Spa users should wear swimsuit
    Using pool wearing other clothes rather than swim suit is prohibited

  6. Using rest facility

    Renting from Rental Shop on the 1st floor
    Prepay with locker key and use.

    • Differentiated price pursuant to season for cabana house/indoor and outdoor sunbed (All day ticket/Afternoon ticket)
    • Parasol table is eating and drinking facility, so it cannot be used for keeping things
  7. Shower and locker room

    After using spa, use Shower room or Hot spring large bath place located inside locker room for shower

  8. Fee adjustment counter

    When you use restaurant or other facility, use possessing key
    Pay later or adjust fee through unmanned adjustment machine after inquiry fee at Fee adjustment counter on the 2nd floor

  9. Exit gate

    When you leave, put the key in shoes depository and carry your shoes and pass the exit gate. Leave after putting key in the shoes depository

  • Be careful not to lose key. (Compensation for the case of loss)
  • The elderly and the infirm and children should be accompanied with guardians. However, the children at the age over 5 cannot use bath for opposite sex(including locker room) pursuant to Article 4.7 of Public Health Control Act.
  • When you enter ticket office and gate, if evidence document(medical insurance card, copy of resident registration) to check the age is not confirmed, you might be restricted to use.
  • If you do not keep valuable materials in keeping counter, we are not responsible for loss or theft accident.
  • Swimming cap is an option and it is okay to wear other caps. (If you have long hair, bind your hair.)
  • We do not rent tube but sell tube. You cannot use tube exceeding 100m / dolphin shape / boat shape / tube for 2 people.
  • Please refer to customer FAQ for detailed information.
  • Indoor and outdoor sunbeds are all charged facility. You can rent in the Rental shop on the 1st floor. (Rental fee and deposit is separate and rental fee does not include deposit.)
  • Container or bottle made of glass cannot be used in all areas in spa. (Please use plastic or silicon container when you bring weaning food for baby.)
  • When you use pool, you should wear swimsuit. We limit the access to pool in case wearing clothes being concerned of dyeing or cotton clothes. (If you have big scar or tattoo on your body, please wear rash guard or full-length swimsuit.)
  • Using mat, tent or shade canopy is prohibited in spa.
Method of using Paradise Spa Dogo Key

We operate One-Key system to use all facilities without cash, so we may use shoes depository and locker with one key and adjust used fee before leaving.
(If you have amount to pay, the shoe depository locker will not be opened.)

Customer FAQ

  1. We inform you of on-line purchasing by products.
    * Spa *
    - Input the issue number received from on-line purchasing at on-site unmanned ticket machine and print Spa entrance ticket
    - This should be prepaid through online. In case of on-site purchasing by order of arrival, you should wait for a second and enter into spa.
    * Caravan accommodation *
    - Check-in according to designated time and reserved data, Preparing accommodation registration card after checking name and telephone number of person who made reservation at Caravan Welcome Center
    * Real product (wet tissue and so on) *
    - It will be delivered within 7 days after purchasing on-line (However, it can be delayed according to company situation.)

  2. The coupons from joining the site and event will be issued on-line, so you can use it when you make reservation on-line.
    After logging in homepage, you may check your coupon from My Page > Coupon details.
    Select the product that you want to purchase in on-line purchasing category.
    Select the date of use and quantity of the product and press “purchase” button, so that it will show order screen.
    When you press “applying coupon” on order screen, you will see new window and details of coupon.
    When you select desired coupon, the window will be closed and check discounted final total payment amount.

  3. In case a high school student, a minor age under 19, accommodates during journey, he/she should accompany with guardians. And if he/she does not accompany with guardians unavoidably, he/she should bring " written agreement on accommodation of minor".
    You can download the form of " written agreement on accommodation of minor " from caravan information page ( "checking written agreement on accommodation of minor ").
    If you cannot download the form, please leave your message on 'voice of customer' or send an e-mail to master@paradise.biz.
    In 2018, the minor age under 19 is the person who was born in 1999 and whose birthday has not passed. The person who was born in 1999 and whose birthday has passed can stay without written agreement on accommodation of minor.

  4. Mats are prohibited to use due to our operation policy.
    Please use indoor rest facility and outdoor rest facility. (rest facility - sun bed, cabana house)
    Please follow our internal operation policy for pleasant and clean use of all guests.
    Thank you.

  5. It is prohibited to wear shoes in spa due to our operation policy.
    The reason why we restrict wearing shoes is because wearing shoes may incur scar to others in case of trouble with others.
    However, aqua skin shoes are permitted to wear and you may wear aqua skin shoes outside the pool and we kindly ask you not to wear aqua skin shoes inside the pool.
    Especially, ordinary slippers, aqua shoes by Crocs or sandals may incur scar, so they are prohibited to wear.
    We request you to follow our operation policy for all pleasant and safe time in spa.

  6. In case you lost internal shoes depository and locker key, you should pay fixed amount of compensation fee.
    However, if we find the key within 7 days after closing the site, we will return the fee to you.
    The compensation fee will be returned to you if we find the key, so you cannot pay it by credit card but only cash, and the price is KRW 20,0 br>If we cannot find the key within 7 days, we will re-manufacture the key with compensation fee. Please be careful of losing key.

  7. This is manual installation process of NICEpay electronic payment program.
    If you fail to install automatically, download the program from following link.
    https://home.nicepay.co.kr/homepg/demo.jsp
    Press NicePay Install download button on solution tab and download the program manually for installation.
    For installation, close all the internet windows before execution.
    [Information on manual installation]
    ISP(Kookmin, BC, Woori Card): http://service.vp.co.kr/sub03_0301.vp
    ===============================================================
    In case of error in account transfer
    https://www.bankpay.or.kr/bankpay_new/custom/InstallGuideAll.htm
    Check the contents in the pop-up window.
    [Information on manual installation]
    https://www.bankpay.or.kr/customer/page_01.do

  8. When you use spa, you should wear swimsuit.
    The type of swimsuit does not matter and you may wear beachwear as well.
    Besides swimsuits, ordinary cotton t-shirt/short pants/sports wear are not permitted due to worry of dyeing or bleaching.
    When you enter into pool, you are requested to wear swimsuits only and outside the pool, you may wear beach gown or beach towel as well.
    If you want to cover big scar or tattoo on the body, please wear rash guard top or full-length swimsuit.
    Especially, you cannot use pool while wearing ordinary underwear, cotton t-shirt and short pants.
    If you wear clothes other than swimsuit and enter into pool, please be advised that you might be get restraint by safety staffs.

  9. You can use Kids Play Zone.
    In Kids Play Zone, nursing room and diaper-changing room are equipped, so your kids may have quiet nap.
    In addition, you may use microwave inside nursing room, so you may heat up weaning food for baby.

  10. For convenience of all the guests to Paradise Spa Dogo, we prohibit entrance of boy to female sauna and girl to male sauna over the age of 5. Kids age over 5 should use same gender sauna and if a kid cannot be accompanied with adults, we guide informations on method of changing dress and taking shower.
    (Pursuant to Enforcement Regulation of Public Health Control Act, female and male over the age 5 cannot take bath together. And in case of being caught for conducting business after breaking rule, the command of closing business area will be taken.)
    If a kid age under 5 did not bring evidence document, kids cannot use opposite gender sauna. Also, a kid whose height is over 100cm cannot user opposite gender sauna.

  11. All guests using Paradise Spa Dogs can park for free.

  12. Group discount is applied to over 20 people for adults/children entering as waterpark entrance price and you will get 20% discount only after prior reservation. In case of group entrance such as school/academy, you will be informed of details via telephone.

  13. Child is from the age 3(36 months) to elementary school(age 12) and kids younger than 36 month can enter for free when bringing evidence data such as Medical Insurance Card.

  14. You can rent swimsuit from Swimming Supplies Shop and rental fee is KRW 5,000(deposit: KRW 5,000).
    We have various size from 5 to 14 for children and from 80 to 110 for adults.
    You can rent life vest from waterpark rental shop and rental fee is KRW 5,000 for adult and KRW 3,000 for children (deposit: KRW 3,000).
    Size is classified to children/female/male and children under elementary school students and adults using Wave Pool should wear life vests.

  15. We do not rent tube but inly sell it.
    Various tubes are prepared such as ordinary tube and baby walker tube and sales price is from KRW 22,000 to KRW 50,000.
    Tube smaller than 100cm is permitted in waterpark.
    Tube exceeding 100cm, boat shape tube, tube for 2 people and dolphin shape tube are not allowed to use.

  16. In Paradise Spa Dogo, luxury brand Arena and Elle has store and they sell various types of swimsuit such as one-piece, bikini, wrap skirt or wrap short pants for women and trunk type, brief/boxer short for men.
    In addition, they sell or rent swimming supplies and water play supplies(tube, swimming cap, swimming goggles, beach ball or footplate).
    Please be informed that ordinary cotton t-shirt/short pants are not permitted in the pool other than swimsuit.
    We have rental swimsuit as black one-piece type for women and black boxer shorts for men.

  17. We provide expert therapeutic massage by therapist from simple partial massage and entire body aroma massage, and the price is from KRW 30,000 to KRW 240,000.

  18. All stores in Paradise Spa Dogo are equipped with deferred payment system. We have one-key system providing one key for shoes depositor and locker, so you do not have to bring cash or credit card.

  19. In the food court, you can enjoy Korean, Chinese food and pork cutlet. In Deli shop, you can enjoy coffee, fresh juice and simple snacks. You may enjoy chicken, smoked food and cool beer at outdoor barbecue one. Restaurants and beverage facility is operated as self-service, so you can pay with key and adjust calculation later.

  20. Free affiliated facility is Kids Play Zone, and separate fee should be paid for food court, therapeutic massage, swimming supplies shop, bath goods shop, deli shop and lounge.

  21. In regular pool and wave pool, tubes are prohibited and also we have restriction of size. If you use baby-walker tube, be sure to be accompanied with guardian.
    Please be informed that tubes which may cause inconveniences to others, such as tube exceeding 10cm, boat shape tube, tube for 2 people and dolphin shape tube, can be prohibited.

    ※ Water play supplies such as dolphin shape tube has risk of accident, so we prohibit use of them. ※ However, in case of baby walker tube for 1 person, you may use it up to 120cm.

  22. Foods are not allowed to spa.
    However, water(in PET bottle or plastic container), weaning food for baby(powdered formula, porridge), meal for patients or fruits put in the container after removing seed and peel are permitted.
    Besides, food such as snack or meal(all food made of flour or rice) and beverage(bottle, can or PET) are not allowed in spa.
    We request for your cooperation because this policy is for hygiene and health of all customers together with clean and pleasant environment.
    We inform you that the policy on bringing food is pursuant to internal regulations of each business and there is no fixed legal regulation that we should allow bringing food to spa.
    We request for your cooperation and understanding that we check bringing food(bag inspection) at the gate, unavoidably. (We proceed checking food at spa entrance gate or pool entrance gate.)

  23. Near pool, there are cabana house, sun beds and chairs and also we furnished amethyst sauna, jade sauna and sauna.
    In ‘Deli shop on the 2nd floor’, you can take comfortable rest with simple snacks while taking a view of all outdoor facility.
    (However, cabana house and sun beds are paid facility, so you should rent before using the facility.)

  24. Paradise Spa Dogo is always open to welcome customers at any time.

  25. Paradise Spa Dogo can accommodate 3,500 people at a time and maximum capacity is 5,000, so you may use wide facility conveniently.

  26. Male and female can use ‘Indoor Bade Pool & Outdoor Waterpark (Running water pool, Aqua play, Regular pool, Event spa)’ while wearing swimsuits. When you go to take bath and sauna, male and female should go to separated ‘Male/Female Hot spring large bath place’.
    We do not have private room for family or couples.

  27. Bade Pool is hydrotheraphy pool and this is a facility to enjoy fitness wearing swimsuit lightly. This is representative facility of German spa to enjoy pleasant baths while talking with others, by selecting quantity of motion according to individual physical strength and health condition by applying physical/chemical characteristic of thermal water at water temperature 34℃(the insensitive temperature). This facility helps tension and contraction of blood vessel using the role of recovering exercise muscle by using resistance and buoyancy of water and hot/cool water, promotion of metabolism, emission of wastes, regulation of body temperature and solving backache and neuralgia.

  28. We have round-shape Bade Pool for 10 kinds of hydrotherapy, water play & spa facility such as Running water pool, Aqua play(slide) & Regular pool, Kids Land, Wave pool and Hot spring large bath place combined luxury interior at hotel level and open-air bath.